In Bastard we love to help people and especially those who want to know a little more about us. Your doubts will be solved and if not (we doubt it) you can write to hola@bastardohostel.com and call us at our phone numbers (+34 682 519 535). Don't rule out the possibility of coming to visit us and discover all the good things our hostel has to offer in the coolest neighbourhood in Madrid: Malasaña.


QR code.
Losing the keys is a thing of the past. When you check in online you will receive an email with your QR code. It will help you to open your room and kitchen, and for breakfast and parking services if you have decided to enjoy them. You can use the QR as a passbook, screenshot, from the mail, print it... whatever you prefer. If you want, we'll print it for you, don't worry about running out of battery.

I Will go with friends and we want to be in the same room.
Welcome to Bastard! If you want to make sure you share the room with your friends and/or family you can book a full room. We have something for everyone: 6, 4 and 3 people. We will also include towels.

You didn't arrive on time for your check-in?

If you know you won’t arrive on time for your check-in we need you to contact us by email or WhatsApp in order to keep your reservation. You have until 08:00 of your next day of arrival to do so or we will cancel your booking and charge your reservation restrictions accordingly and in consequence we can’t guarantee space if you arrive later.

How many nights can you stay with us?
You can stay a maximum of 20 nights, because every relationship has a beginning and an end.

Is there space to keep the backpack/suitcase in the rooms?
You can store your things and enjoy Madrid light of luggage. All beds have a generously sized drawer that you can lock with your padlock. Remember to bring one.

What are the dimensions of the drawers?
Room 6: 6 drawers 67x67x21 cm.Room 4: 2 drawers 67x67x21 cm, 1 drawer 57x67x21 cm, 1 drawer 48x67x21 cm.Family 3: 1 drawer of 57x67x21 cm and 1 drawer of 67x57x21 cm.Family 4: 2 drawers 67x67x21 cm and 1 drawer 80x67x21 cm.

What does private bathroom mean?
Really? All our rooms have a private shower, washbasin and WC. Without having to go out to the corridor. For some things it is better to have privacy. 

I don't have room in my backpack for the towel.
Don't worry, we'll rent you one for only 2,5 €. Also, it's always a good idea to leave space in your luggage in case you end up infatuated with that life-size porcelain bullfighter.

In which rooms are towels provided?
You will have your towel included whenever you book a complete room (Bunk, Family or Double). If you only book one bed you have the option of renting it for 2,5 €.

Is there a kitchen?
We have a kitchen area that you can enter with your room’s QR code. It has tv, refrigerators, microwaves, oven, toaster, water kettle, vending machine…. The hat and apron are your business. The kitchen is open 24h.

Pet friendly?
We love pets, but at the moment they won't be able to sleep with you in Bastardo.

Can I keep food in the fridges?
Of course, but remember that if you leave something in the fridges you have to label your things with name and check-out date.

Can I eat and drink my things in the common areas?
Yes, you can do it in the kitchen, rooftop or in your private room if you have chosen that option. The common areas on the ground floor and the terrace are reserved for you to enjoy the products from our bar and restaurant. Everything in its place.

Can I hang the clothes?
We have a dryer that you can use in the laundry. The image of clothes lying on the facades may be endearing, but Madrid law expressly prohibits it.

Can you go in and out at any time?
Of course. Fortunately, the days when your parents gave you the time are behind you. There will always be someone working to help you. Enjoy your trip with total freedom. 

What if I arrive before check-in time?
It's okay. Take the plunge to explore the city. If your bed/room isn't ready yet, you can leave us your things until check-in time.

Can I do a late check-out?
Late check-out is available for an extra price as long as we have availability. However, you can always leave your things with us until you have to leave. We are here to make your life easier.

How many nights can you stay with us?
You can stay a maximum of 20 nights.

How do I get to Bastard?
All roads lead to Bastard. We are right in the centre of Madrid. The nearest Metro stations are Tribunal (lines 1 and 10) just 2 minutes away and Alonso Martinez (lines 4 and 5) 4 minutes away.There are many possibilities. We'll tell you a little: - A) From the airport:- 1) Metro:Take line 8 from the airport to Nuevos Ministerios. There transfer to line 10 to Tribunal. It will take you approximately 30 minutes.- 2) Taxi:In Madrid there is a closed fare of 30 € for journeys from the airport to the centre and vice versa. Calculate a 35 minute journey, but be careful with the city's rush hours (8 to 10 h and 17 to 20 h) because things could get longer up to 65 minutes. - B) Train:Travelling by train is one of life's greatest pleasures. There is a direct line from Atocha, Madrid's main station. All you have to do is take the metro line 1 to Tribunal. There are only 6 stops, only 11 minutes.

We have two accessible rooms with two beds each; in each room, one of the beds is suitable for people with reduced mobility. Completely accessible bathroom. Everyone is welcome.

I'm in a car. What do I do?
If you are one of those who like to make your trip a road movie, Bastard is on your route. You can leave your car in the heart of Madrid for 29 € per night. Book in advance, places are limited.

I want to know what's going on in Bastardo.
Sign up for our newsletter. You won't miss a beat. 

Are the activities free? How do I sign up?
Some are free and some are not. See the details of payment, free of charge and access in the card of each activity. Hurry and fill them up. 

Who are Bastard's activities for?
For Bastard's guests, locals and visitors. Everyone is welcome. It's all about enjoying together.

I have things to tell, can I do it in Bastard?
Of course. Bastard is an eclectic space always open to new proposals. A meeting point between the public and the creators. An escape from new trends. Send us your ideas to programacion@bastardohostel.com and we will value them with the love they deserve. 

Is it possible to rent the space and organize private actions?
Of course you can. If you want to organize your activities in the available spaces of Bastardo, send us an email to programacion@bastardohostel.com and we will tell you the different options.


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