Reception

In #BastardoMadrid we love to make you happy. That's why in our hostel we will always be ready to help you.

It will be easy for you to recognize us, why? Because we dress like good bastards, our black and white uniform betrays us, yes, always fashionable, like our hostel.

#Ihatehotel

You know that conventions don't go at all with us, so forget about finding a reception like you're used to, our reception is on a table. Yes, as we tell you. In a wooden table and those that are shared, because that's how we are in #BastardoMadrid, the more together the better.

As soon as you enter, on the left hand side you will find our table with our receptionists ready to help you to locate you in our hotel in Madrid. They will help you with the first steps in our hostel, the delivery of ''keys'' and the countless things to do in Madrid and in our hostel.

It is part of the "Reception in mobility" concept. Do you know why? Because the entire reception team can move around the hostel. As we have tablets, the receptionists can take you to any corner, sofa, chair... of the hostel to check in. It is our great differentiating point with respect to any hotel and hostel in Madrid and around the world.

hostel-madrid-centro

Next to our reception you will find our always appetizing bar and our spectacular restaurant 'El Limbo'. You will also find our elevators ready to take you to know all the secrets that are hidden in Bastardo.

We already know that every person, and above all, every trip is a world, so in Bastardo you will always find someone in reception ready to help you. Forget about having to spend hours and hours waiting, or to arrive and not even know where you are.

You know that we are here to make your stay easy, that life is difficult enough. So you know, if you are looking for something more than a bed & breakfast located between Malasaña and Chueca this is the place for you.

You know that if you have any questions you can always ask us by calling (+34) 682 519 535 or writing to hola@bastardohostel.com, we will be happy to assist you.

What are you waiting for to come to Bastardo? We wait for you at the right point where things happen between Malasaña and Chueca.
Come in without knocking! You know that we will be delighted to receive you.

FAQs #BASTARDO ANSWERS

Is reception open 24 hours?

Yes, 24 hours a day, 7 days a week. There’s always someone from our team available to help, no matter what time you arrive or what you need.

How can I contact reception during my stay?

Easy: you can come by reception, give us a call, message us on WhatsApp or send us an email. We’re available 24/7 for questions, recommendations, problems or anything else you might need during your stay.

What is the minimum age to stay at the hostel alone?

The minimum age to stay without an adult is 18. Under-18s must be accompanied by a parent or legal guardian and stay in a private room.

Can I change my booking dates if I choose the budget rate?

Budget and non-refundable rates don’t allow changes or cancellations. If you want complete flexibility in case a last-minute plan comes up, choose our flexible rate instead.

Are pets allowed in the private rooms?

We love animals and they’re welcome in our common areas and restaurant, but unfortunately they can’t stay with you in the rooms.

whatsapp facebook x facebook google-plusinstagrampinteresttwitteryoutubetiktok

USO DE COOKIES. Utilizamos cookies propias y de terceros para mejorar nuestros servicios. Más información en la Política de cookies

Los ajustes de cookies de esta web están configurados para "permitir cookies" y así ofrecerte la mejor experiencia de navegación posible. Si sigues utilizando esta web sin cambiar tus ajustes de cookies o haces clic en "Aceptar" estarás dando tu consentimiento a esto.

Cerrar